Help, when you need it.
Search the knowledge base, follow a guide, or talk to a human. Vintage products also ship built-in help — field tooltips, a Nigeria payroll glossary, and plain-English error codes.
Knowledge base
Step-by-step articles for every module and workflow.
Getting started
Guided setup checklists to your first payroll or invoice.
Video tutorials
Short walkthroughs of the features you use most.
System status
Live uptime and incident history for all services.
Reach us the way that suits you
Response times depend on your plan — Enterprise gets priority SLAs.
In-app help
Tooltips, glossary and error-code explanations right where you work.
WhatsApp & phone
Talk to the team — +234 814 071 0166.
Email support
support@vintagesolutions.com — we reply within one business day.
Trust & status
Security posture, data residency and live status.
Community
Tips, release notes and a network of Vintage users.
Quick answers
Use the onboarding wizard: set up your org, pay elements and structures, add employees, then the payroll run walks you through pre-flight validation to results and approval.
Edit the tax band table with an effective date — new runs use it, closed periods stay as filed. No software update needed.
Through Vintage ESS — they view and download branded payslips the moment a run is approved.
The Data tools / import center validates, previews and reconciles your data, preserving YTD and opening balances.
Still stuck? Talk to a human
Open a ticket or reach the team directly — we're here to help.